Alpha is limited availability test for releases before they are cleared for widespread use. By Alpha, all significant design issues are resolved and we are in the process of verifying functionality.

Alpha customers need to apply for access and must agree to applicable terms.

Alpha releases don’t have to be feature complete and are not guaranteed to be released as Beta or for General Availability.

No SLAs are provided. There are no technical support obligations. Customers may use these features in test environments, but not production environments.

Beta is the point at which we are ready to open a release for any customer to use.

Beta customers must agree to applicable terms online.

Beta releases are mostly feature complete and are guaranteed to be released for General Availability.

No SLAs are provided. Technical support will be provided on a best effort basis by the product team and via online forums. Customers may use these features for limited production use cases, and may be required to revert back to the Generally Available release if production issues arise as a result of using the Beta release.

GA releases are open to all customers and are considered stable and fully qualified for production use with our standard SLA and technical support obligations.

SLA - Yes
Technical Support - Yes
Users - Existing customers and Prospects

Deprecated features are scheduled to be shut down and Retired (removed). Refer to the Deprecation Policy for more details.

Standard SLAs continue to be applicable. Limited technical support (P1 issues only) will be provided and customers will be referred to use new functionality (if applicable) that may be available as replacement for the Deprecated feature.

1. Discontinuance of Services. Subject to Section 2 (next), Arturo may discontinue any Product, Service, or any portion or feature for any reason at any time without liability to Customer.
   
2. Deprecation Policy. Arturo will announce if it intends to discontinue or make backwards incompatible changes to the Product, Services, or features. Arturo will use commercially reasonable efforts to continue to operate and support those Products or Services versions and features without these changes for at least one year after that announcement, unless (as Apigee determines in its reasonable good faith judgment):
   (i) required by law or third party relationship (including if there is a change in applicable law or relationship), or
   (ii) doing so could create a security risk or substantial economic or material technical burden.

Retired features have been discontinued removed and are no longer available.

No SLAs are provided. There are no technical support obligations and customers will be required to use new functionality (if applicable) that may be available as replacement for the Retired feature.